[For Agent Use Only: If none of the steps below resolve the issue, check the proxygvfsd command line in the start menu for remote staff it should read: proxychains /usr/lib/gvfs/gvfsd -r]
Open your file browser and take these steps:
See Fig. 1
- Choose 'File' from the top left
- Choose 'Connect to Server' from the dropdown menu
- Server: acro.pedsone.com ('acro' is the practice acronym. For example, East Bay Pediatrics is EBP so you would type in ebp.pedsone.com)
- Make sure the ‘type’ is Windows share (it should default to this)
- Share: pedsone
- Folder: leave the /
- Domain Name: WORKGROUP
- Enter username and pw that is used to access Partner/EHR
- Check the ‘remember this password’ box
- ‘connect’
- Right click on the network shortcut on the left menu and choose ‘add bookmark’
- Right click on it again and rename it to the practice acro, i.e. EPPA Scan File

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