Sangoma Headset Troubleshooting

Your headset appears to be working, but there is no sound coming from the headset

1. Check ALL volume buttons. On the desk phone, on the headset base, and on the headset to make sure they are not turned down or muted. (See Fig. 1 for Headset Overview and Fig. 5 for volume button placement on base).

2. The EHS cable is a frequent problem. It's the cord with the little prongs that plugs into the back of your phone. That sucker comes loose sometimes. (Fig. 2)

3. Check all cords between the headset base and the phone base to ensure you have them plugged into the correct ports. There are THREE cords. (Fig. 3)

4. Re-pair your headset to the base: While the headset is docked, hold the pair button on the base (Fig. 6) until the blue light on the front of the base flashes. Next, hold the mute button on the headset until it flashes blue. Your headset is now paired to the base. 

See Fig. 4 and 5 for front and back of base, and Fig. 6 for the location of the pairing button.

The Sangoma Headset Manual is linked here for further details.

If your issue isn't resolved after taking these steps, please submit a ticket (or reply to existing ticket) for escalation.